① Bring Us Your Items

Freshly laundered, neatly folded, floor-ready styles in sizes 0–26.
✔ 🧺 One laundry basket (1.5 bushels)
✔ 📦 One bin (48 quarts or smaller)
✔ 🛍 Two small reusable grocery totes (grocery store size)
✔ 🛒 Or one medium reusable shopping bag from retailers like TJ Maxx or HomeGoods
✔ 💎 Up to 10 pieces of costume jewelry — each placed in an individual bag to keep them safe and untangled

② Get It Checked

Our expert buyers carefully review your items for style, condition, and current customer demand.
⏱ Processing times vary — it may take us anywhere from several hours to several days depending on drop-off volume.
👗 Quick check available if you have 5 items or fewer.

③ Get Paid

Choose your payout:
💵 Cash on the spot
💳 Store Credit — 25% MORE, never expires, and available immediately

How It Works

👗 Bring Us Your Items

Style matters: We look for current women’s fashion in sizes 0–26, featuring the styles our customers love most.

✨ Condition counts: The best pieces to sell are often the ones you rarely reached for — or never wore at all. We purchase items in like-new or brand-new condition (tags preferred) so that our customers can always shop the very best.

🧺 Presentation helps: Please bring items that are floor-ready — freshly laundered, neatly folded, clean, free of odors, and wrinkle-free. For space and processing, we can accept:
- 🧺 One laundry basket (up to 1.5 bushels)
- 📦 One bin (48 quarts or smaller)
- 🛍 Two small reusable grocery totes (grocery store size)
- 🛒 Or one medium reusable shopping bag from retailers such as TJ Maxx or HomeGoods

💎 We can also process up to 10 pieces of costume jewelry per buy. To keep them safe and untangled, please place each piece in its own small bag.

🚫 We are not able to accept items in paper, plastic, cardboard, moving, or storage bags — and we do not accept items on hangers.

② Get It Checked

Our expert buyers carefully review your items for style, condition, and how well they align with our current customer demand. Even if an item is in excellent condition, we may need to pass if inventory levels are full or if it’s not the right fit for our shoppers at this time.

⏱ Processing times vary based on drop-off volume. It may take us anywhere from several hours to several days to complete your buy.
👗 If you have five items or fewer, we may be able to process them while you wait.

③ Get Paid

Once your items are reviewed, we’ll present you with an offer. Choose cash on the spot or receive ✨ 25% MORE ✨ in store credit.

💳 Store credit never expires, is available immediately, and can only be used at the location where you sold your items.

Things to Know Before You Arrive

🪪 ID & Contact Info

- A valid ID is required every time you drop off items.
- You must be 18 or older with a permanent physical address.
- A valid email and text-enabled phone number are also required.

📱 Text Notification

- When your buy is complete, we’ll text you.
- The text comes from an out-of-state area code.
- It will not include your offer and cannot accept replies.
- Please return to the store within 24 hours to receive your offer and collect any items we were not able to purchase.

📦 Item Limits

To serve everyone fairly, each household may have one buy in the queue at a time.

Each drop-off may include one of the following:
- 🧺 One laundry basket (up to 1.5 bushels)
- 📦 One bin (48 quarts or smaller)
- 🛍 Two small reusable grocery totes (grocery store size)
- 🛒 One medium reusable shopping bag (e.g., TJ Maxx, HomeGoods)
- 💎 Up to 10 pieces of costume jewelry (each in its own bag)

Once your current buy has been cashed out, you’re welcome to drop off again and repeat the process.
We limit everyone so that we can serve everyone.

💲 Payment Rate

You can expect to receive 20%–30% of our selling price, depending on brand and condition.

💵 Cash or Store Credit? You Choose!

Cash on the Spot:
✔ Immediate payment
✔ Simple + convenient

✨ Store Credit (25% MORE):
✔ Earn 25% more than cash
✔ Never expires
✔ Available immediately
✔ Valid only at the location where you sold your items

👜 Luxury Items

We accept select luxury items and may pay out up to 50% of our selling price. Luxury pieces are authenticated through a trusted third-party service, and fees may apply. Please call the store for details before bringing in luxury pieces.

🚫 Items We Do Not Accept

We do not accept: children’s, men’s, juniors, maternity, bridal, business suits, swimsuits, watches, or items on hangers.

Bras and underwear are accepted only if new with tags. Used athletic bras are accepted.

Clothes Mentor Lone Tree – Website FAQ Copy

❓ Do I need an appointment?

No. You can drop off items anytime during our normal business hours: Monday–Saturday, 10 AM – 7 PM.

❓ Do you accept men’s clothing?

No. We only purchase women’s clothing, shoes, handbags, accessories, and costume jewelry.

❓ Do you buy bridesmaid dresses or wedding gowns?

No. We do not purchase bridesmaid dresses, bridal gowns, or wedding dresses.

❓ How much will I get paid for my items?

You can expect 20%–30% of our selling price, depending on brand, condition, and customer demand. Luxury items may pay out up to 50%.

❓ How long does it take to process my items?

Processing times vary based on drop-off volume. It may take anywhere from several hours to several days. If you have five items or fewer, we may be able to review them while you wait.

❓ What happens if you don’t buy some of my items?

After reviewing your items, we’ll present an offer. Any items we are not able to purchase will be returned to you when you pick up your offer.

❓ Why do you sometimes pass on items in excellent condition?

Even great items may be declined if our inventory levels are full or if the style isn’t the best fit for our customers at the time.

❓ Do store credit balances ever expire?

No — store credit never expires. It is available immediately after your buy is processed and can only be used at the location where you sold your items.

❓ Can I drop off multiple buys at once?

No. To serve everyone fairly, each household may have one buy in the queue at a time. Once your current buy is cashed out, you’re welcome to drop off again.

❓ How should I bring my items in?

Items must be floor-ready — freshly laundered, neatly folded, and free of odors or wrinkles. Please use one laundry basket (1.5 bushels), one bin (48 quarts or smaller), two small reusable grocery totes (grocery store size), or one medium reusable shopping bag (e.g., TJ Maxx, HomeGoods). We cannot accept items in paper, plastic, cardboard, moving, or storage bags — or items on hangers.

❓ Do you accept all brands?

We buy across a wide range of women’s brands, from everyday favorites to high-end designers. However, items must be in excellent condition, and selection depends on current demand.

❓ Do you buy jewelry?

Yes — we buy costume jewelry only. To keep items safe, please bring each piece in its own small bag. We can process up to 10 pieces of costume jewelry at a time.